Question 1

Can my child use my DA account/ parent's account?

Accepted Answer

You’ll need to create a separate DA account for your child for them to use our services. This is each account is tied to an individual’s medical records; as such, we don’t allow the sharing of accounts.

Question 2

What if my child requires a physical examination?

Accepted Answer

If your child’s condition requires further investigation, the doctor will advise you to go for a physical consultation instead. Not to worry, you won’t need to pay for the consultation in that case! The doctor will end the consultation and you will not be charged.

Question 3

Can I get MC for my child over this app?

Accepted Answer

Yes, our doctors can issue MCs. Let your doctor know if your child requires one during the consultation.

Question 4

Can I use telehealth in an emergency?

Accepted Answer

No, it is not advised. Telehealth is used to address non-serious healthcare issues. In cases of an emergency, such as severe bleeding, fainting or difficulties breathing, please go to the Accident & Emergency department of the nearest hospital or call 999 or 991  immediately.

Question 5

What is Doctor Anywhere?

Accepted Answer

Doctor Anywhere is your healthcare SuperApp. We harness the power of technology and connectivity to combine a holistic range of health and wellness services into a single, integrated platform.

From appointment booking, video consultations and claims management to wellness shopping, Doctor Anywhere is the one-stop place for all your healthcare needs.

Healthcare is now made simpler, seamless and convenient. We give you easy access to and greater control over your personal health so you can better manage busy lifestyles while achieving happier and healthier outcomes.

Question 6

What services does Doctor Anywhere provide?

Accepted Answer

Our services include video-consultation of a locally-licensed practicing doctor within minutes anytime, anywhere, with medication delivered to doorsteps; and access to DA Network’s extensive list of healthcare providers, including doctors, specialists, clinics, hospitals, pharmacies, dentists, ancillary care, and more.

Question 7

Who can use Doctor Anywhere?

Accepted Answer

For our General Practitioner's video consultation service, anyone with non-urgent medical conditions is suitable. However, patients below the age of 16 years old must be accompanied by a parent during the video consultation.

Question 8

Is Telemedicine regulated in Malaysia?

Accepted Answer

Currently, telemedicine is not yet regulated in Malaysia. The Ministry of Health Malaysia (MOH / Kementerian Kesihatan Malaysia) references the telemedicine regulatory sandbox by Singapore’s Ministry of Health as a benchmark in the development of regulatory framework for telemedicine and online health services. The Ministry of Health Malaysia are progressing to develop the Telemedicine regulatory framework via the establishment of an Online Healthcare Services (OHS) team by 2021-2022.

While waiting for local regulations to be finalised, Doctor Anywhere Malaysia applies to stringent telemedicine guidelines by Singapore's Ministry of Health as our best practices, in order to uphold highest levels of clinical standards to ensure safe processes for both local doctors and patients.

Question 9

Can I use Doctor Anywhere for my child?

Accepted Answer

Yes. Please create a separate account for your child. If your child is below 16 years old, please also be sure to accompany him/her during the video consultation.

Question 10

What kind of mobile device or computer do I need to use the Doctor Anywhere app?

Accepted Answer

Our service is available through our app on Android or iOS enabled mobile phones.

Question 11

Who can I contact if I am unsatisfied with my experience, service or purchase?

Accepted Answer

We are sorry to hear of your unpleasant experience. If you would like to share the details with us, please contact our Customer Support team at +603-78905856. We would like to hear from you and offer you assistance in any way we can.

Question 12

Is my personal data safe on the platform?

Accepted Answer

Yes, we take confidentiality very seriously. Our platform employs end-to-end encryption to keep your information secure. Our patients' data and medical records are compliant with the Personal Data Protection Act (PDPA). These records are only accessible to healthcare providers directly involved in the patient's care, and to support internal processes.

Question 13

Do you have a Privacy Policy?

Accepted Answer

Yes, we have a privacy policy. To find out more, please click on this link:

https://doctoranywhere.my/privacy-policy(https://doctoranywhere.com/privacy-policy/)

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