Frequently Asked Questions

Doctor Anywhere is your healthcare SuperApp. We harness the power of technology and connectivity to combine a holistic range of health and wellness services into a single, integrated platform. From appointment booking, video consultations and claims management to wellness shopping, Doctor Anywhere is the one-stop place for all your healthcare needs. Healthcare is now made simpler, seamless and convenient. We give you easy access to and greater control over your personal health so you can better manage busy lifestyles while achieving happier and healthier outcomes.

Our services include video-consultation of a locally-licensed practicing doctor within minutes anytime, anywhere, with medication delivered to doorsteps; and access to DA Network’s extensive list of healthcare providers, including doctors, specialists, clinics, hospitals, pharmacies, dentists, ancillary care, and more.

For our General Practitioner's video consultation service, anyone with non-urgent medical conditions is suitable. However, patients below the age of 16 years old must be accompanied by a parent during the video consultation.

Currently, telemedicine is not yet regulated in Malaysia. The Ministry of Health Malaysia (MOH / Kementerian Kesihatan Malaysia) references the telemedicine regulatory sandbox by Singapore’s Ministry of Health as a benchmark in the development of regulatory framework for telemedicine and online health services. The Ministry of Health Malaysia are progressing to develop the Telemedicine regulatory framework via the establishment of an Online Healthcare Services (OHS) team by 2021-2022. While waiting for local regulations to be finalised, Doctor Anywhere Malaysia applies to stringent telemedicine guidelines by Singapore's Ministry of Health as our best practices, in order to uphold highest levels of clinical standards to ensure safe processes for both local doctors and patients.

Yes. Please create a separate account for your child. If your child is below 16 years old, please also be sure to accompany him/her during the video consultation.

Our service is available through our app on Android or iOS enabled mobile phones.

We are sorry to hear of your unpleasant experience. If you would like to share the details with us, please contact our Customer Support team at +603-78905856. We would like to hear from you and offer you assistance in any way we can.

Yes, we take confidentiality very seriously. Our platform employs end-to-end encryption to keep your information secure. Our patients' data and medical records are compliant with the Personal Data Protection Act (PDPA). These records are only accessible to healthcare providers directly involved in the patient's care, and to support internal processes.

Yes, we have a privacy policy. To find out more, please click on this link: https://doctoranywhere.my/privacy-policy