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Frequently Asked Questions
Frequently asked questions
General
Account
Video Consultation
Medication Delivery
DA Marketplace
Doctor Anywhere is your healthcare SuperApp. We harness the power of technology and connectivity to combine a holistic range of health and wellness services into a single, integrated platform.
From appointment booking, video consultations and claims management to wellness shopping, Doctor Anywhere is the one-stop place for all your healthcare needs.
Healthcare is now made simpler, seamless and convenient. We give you easy access to and greater control over your personal health so you can better manage busy lifestyles while achieving happier and healthier outcomes.
Our services include video-consultation of a locally-licensed practicing doctor within minutes anytime, anywhere, with medication delivered to doorsteps; and access to DA Network’s extensive list of healthcare providers, including doctors, specialists, clinics, hospitals, pharmacies, dentists, ancillary care, and more.
For our General Practitioner's video consultation service, anyone with non-urgent medical conditions is suitable. However, patients below the age of 16 years old must be accompanied by a parent during the video consultation.
Yes. Telemedicine in Malaysia is guided by applicable Malaysian laws, professional requirements and guidelines issued by the relevant authorities, including the Ministry of Health (MOH) and the Malaysian Medical Council (MMC).The MOH Guideline on Online Healthcare Services (OHS) 2025 provides requirements and recommended standards for online healthcare services, including virtual consultations. Registered medical practitioners providing telemedicine services must also comply with the professional and ethical standards set by the MMC, including its Guideline on Telemedicine.Doctor Anywhere Malaysia follows applicable Malaysian requirements and relevant MOH and MMC guidelines, together with our internal clinical and operational standards, to support the safe and quality delivery of telemedicine services.
Yes. Please create a separate account for your child. If your child is below 16 years old, please also be sure to accompany him/her during the video consultation.
Our service is available through our app on Android or iOS enabled mobile phones.
We are sorry to hear of your unpleasant experience. If you would like to share the details with us, please contact our Customer Support team at +603-78905856. We would like to hear from you and offer you assistance in any way we can.
Yes, we take confidentiality very seriously. Our platform employs end-to-end encryption to keep your information secure. Our patients' data and medical records are compliant with the Personal Data Protection Act (PDPA). These records are only accessible to healthcare providers directly involved in the patient's care, and to support internal processes.
Yes, we have a privacy policy. To find out more, please click on this link:
https://doctoranywhere.my/privacy-policy
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