Trusted online healthcare provider

Doctor Anywhere is your healthcare SuperApp. We harness the power of technology and connectivity to combine a holistic range of health and wellness services into a single, integrated platform. From appointment booking, video consultations and claims management to wellness shopping, Doctor Anywhere is the one-stop place for all your healthcare needs. Healthcare is now made simpler, seamless and convenient. We give you easy access to and greater control over your personal health so you can better manage busy lifestyles while achieving happier and healthier outcomes.

Our services include video-consultation of a locally-licensed practicing doctor within minutes anytime, anywhere, with medication delivered to doorsteps; and access to DA Network’s extensive list of healthcare providers, including doctors, specialists, clinics, hospitals, pharmacies, dentists, ancillary care, and more.

For our General Practitioner's video consultation service, anyone with non-urgent medical conditions is suitable. However, patients below the age of 16 years old must be accompanied by a parent during the video consultation.

Currently, telemedicine is not yet regulated in Malaysia. The Ministry of Health Malaysia (MOH / Kementerian Kesihatan Malaysia) references the telemedicine regulatory sandbox by Singapore’s Ministry of Health as a benchmark in the development of regulatory framework for telemedicine and online health services. The Ministry of Health Malaysia are progressing to develop the Telemedicine regulatory framework via the establishment of an Online Healthcare Services (OHS) team by 2021-2022. While waiting for local regulations to be finalised, Doctor Anywhere Malaysia applies to stringent telemedicine guidelines by Singapore's Ministry of Health as our best practices, in order to uphold highest levels of clinical standards to ensure safe processes for both local doctors and patients.

Yes. Please create a separate account for your child. If your child is below 16 years old, please also be sure to accompany him/her during the video consultation.

Our service is available through our app on Android or iOS enabled mobile phones.

We are sorry to hear of your unpleasant experience. If you would like to share the details with us, please contact our Customer Support team at +603-78905856. We would like to hear from you and offer you assistance in any way we can.

Yes, we take confidentiality very seriously. Our platform employs end-to-end encryption to keep your information secure. Our patients' data and medical records are compliant with the Personal Data Protection Act (PDPA). These records are only accessible to healthcare providers directly involved in the patient's care, and to support internal processes.

Yes, we have a privacy policy. To find out more, please click on this link: https://doctoranywhere.my/privacy-policy

Before you create an account, you must first download the Doctor Anywhere app through the Google Play or App store. Next, click on the app and choose to either login through your Facebook account, Google account, or by entering your details manually. Creating an account is free - you will only be charged when you consult a healthcare provider or make a purchase on our app.

To update your details, enter the app and click on the "Profile" tab at the bottom panel of the screen. Next, click on the "My Info" tab and select the item that you would like to update. Once you have updated it, click on the "Save" button and your details will be updated.

To access your medical history and documents, click on the “History” tab and you will be directed to a page containing all your past medical records on the platform. You can filter it by document type, consultations and purchases. To view your documents, click on the selected medical record to see more details, and scroll down to find your document. Click on “View” to view the document in-app and click on “Email” to email the document to your registered email.

You can consult a doctor on our platform for diagnosis, medical advice and referrals relating to non-common illnesses, if suitable. Before each video consultation, you would need to fill in a pre-consultation survey which includes questions about your symptoms, health history and payment details. Our platform does not cater to serious conditions which require urgent medical attention at the nearest A&E department of the hospital. Our doctors are trained to identify urgent cases which are notsuitable for video consultations. Our doctors will review each case within two minutes of each video consultation to assess whether it is suitable to carry out the consultation. If deemed unsuitable, the doctor will recommend you to go for a physical consultation either at his/her clinic or a clinic of your choice, and you will not be charged for the video consultation. All documents that have been issued by the doctor, such as medical certificates, referral documents as well as receipts, will be available in-app following each consultation.

An experienced and qualified doctor can still diagnose common non-urgent illnesses faced by the patient during a video consultation. This is usually done by assessing your medical history, symptoms you are currently experiencing and assessing your condition during the consultation. If the doctor feels that your condition requires further investigation, he will advise you to go for a physical consultation within two minutes of the video consultation.

Many common illnesses and chronic conditions can be effectively treated through a video consultation. The following are some of these medical conditions. For conditions that are not in the list, the doctor will assess your medical history, current symptoms and any other available documents to determine if your condition is suitable for a video consultation. Common Illnesses: Fever Cough, sore throat or laryngitis Diarrhoea / Vomiting Flu / Cold Sinusitis Rash and skin conditions Cold sores Headache Giddiness / Dizziness Red eye Chronic Conditions: Diabetes Hypertension Hyperlipidemia Other secondary diseases which may arise from the chronic disease conditions mentioned the above (e.g. Ischemic Disease, Peripheral Artery Disease etc.)

The following symptoms are some of the conditions that are not suitable for online consultations: Breathlessness Acute or severe chest pain Actively bleeding or deep wounds or lacerations Psychosis or delusions Suicidal thoughts Persistent vomiting Severe abdominal pain Inability to control bowel movements or urination Severe headache or giddiness Sudden onset numbness, weakness or slurred speech Fainting spells, presyncope, or syncope Injuries with suspected fractures or dislocations presenting asvsevere pain, open wounds, deformity, severe bruising or swelling, loss of sensation and limb weakness Sudden loss of vision This list is not exhaustive. We would like to explain that Doctor Anywhere's services only address non-serious healthcare issues and should not be used in the case of a healthcare emergency. In such cases, please go to the Accident & Emergency department of the nearest hospital or call 999 immediately.

If the doctor determines that your condition is unsuitable, he will inform you accordingly and advise you to seek the appropriate follow-up actions. These actions may include: Going to a general practitioner for a physical consultation Going to the Accident & Emergency department of your nearest hospital Seeing a specialist with a referral letter prepared by the doctor

We will need to verify your name and identity at the start of the consultation. Please have your identification card or passport number ready for the verification process. No prescription, referral or medical certificate can be issued to anyone who is not using a real identity or assuming a false identity. The doctor will need to verify your name and identity at the start of the consultation. Please have your identification card or passport ready for verification of your identity. (Optional) Medical equipment The following equipment may be useful to have with you during the General Practitioner video consultation: Thermometer to measure temperature Pentorch or mobile phone with flashlight function to illuminate and provide better visualisation of the body part during the examination Blood pressure machine to check blood pressure and heart rate Glucometer for diabetics to check capillary blood glucose level or hypocount Weighing scale to check weight Any other equipment that you feel would be helpful for the consultation

Our video consultation services are on an on-demand basis, which means you can request for a video consultation anytime you need it. Furthermore, you have the option of scheduling an appointment for a later time based on your preference.

If there are no doctors available at your requested time, you can choose to book an appointment instead. Otherwise, please contact our Customer Support team at askus.my@doctoranywhere.com and we will assist you with appointment booking.

If you lose internet connection during your video consultation, please contact our Customer Support team at +603-78905856. We will assist you once we hear from you.

If you miss your appointment, please contact us at +603-78905856. Our Customer Support team will be happy to assist you.

You may cancel your scheduled appointment by following the steps below: 1. Navigate to the "Activity" tab in your account. 2. Under "Upcoming", select the specific appointment you wish to cancel* and click on the "Cancel" button. * If the cancellation takes place before 24 hours of the consultation time, the consultation fee will be automatically refunded. You may expect to receive the refunded amount within 7-14 working days, depending on your bank processing time. * If there is a use of a promo code for the consultation, the same promo code can be used again. * If the cancellation takes place within 24 hours of the consultation time, the consultation fee will not be refunded. * If there is a usage of a promo code for the consultation, the promo code will be considered utilized. Please be advised that the reschedule button will only be available 24 hours before the scheduled appointment. After which, you will not be able to reschedule your appointment.

After the consultation, you will receive a notification when your medications are ready for purchase. Click on this notification to enter the app and review your prescribed medication list. Please make sure that notifications from our App are enabled on your phone to receive this push notification service. If you have disabled the notifications, please go to your Activity tab and click on the "Buy Medication" button. You have the option to select and de-select the prescribed medications that you would like to purchase before making payment.

Our doctors can prescribe a wide range of medications, which can be used to treat conditions such as infections, allergies, skin conditions, minor injuries or travel related ailments. We also offer medication delivery to your doorstep, within three hours from your purchase in selected cities. However, please note that our doctors do not prescribe any narcotics. If you have queries on medications, please ask the doctor for more information about the types of medication suitable for your condition during the consultation.

Following the latest MMC directive, e-MCs can no longer be issued via teleconsultation. In full compliance, Doctor Anywhere has stopped issuing e-MCs through virtual consultations.

Our doctors remain available 24/7 for virtual primary care, medical advice, medication support, and continuity of care. If in-person follow-up is needed, we will guide you to the appropriate care.

Yes, our doctors can issue referral letters (e.g. specialists, laboratory testing) in medically appropriate situations. After the video consultation, all referral letters will be available in-app, if the doctor has issued them.

A video consultation on Doctor Anywhere costs:

• RM22 for General Practitioner consultation

• RM140 for Mental Wellness consultation (60-minute session) with Counselor

• RM230 for Mental Wellness consultation (60-minute session) with Clinical Psychologist

• RM25 for Tele-RTK consultation

• RM100 for Specialist consultation

Our platform accepts online payment via all major debit & credit cards, including VISA and Mastercard.

Major insurance companies may provide insurance plans that cover medical consultations through video consultation. Please check with your insurance provider if your plan covers this.

The video consultation will not be recorded by either the administrator, the patient, the doctor or any other party. Any violation of this constitutes a breach of privacy and confidentiality laws between the doctor and the patient and the offender may be subjected to prosecution. Therefore, we seek your understanding that you are also not allowed to record the consultation in part or in whole.

Yes, simply click on "Book an appointment" and select your preferred service. Scroll through the list to select a provider. There is also a search bar available if you have the doctor's name or clinic name. You may also choose a provider that you have previously seek consultation with on Doctor Anywhere if he/she is saved on your "View favourites" list. You can add a provider onto your favourite list by clicking the heart icon next to the appropriate doctor's profile.

All medical doctors on our Doctor Anywhere platform are fully registered with the Malaysian Medical Council (MMC) and possess a valid Annual Practising Certificate (APC). They also undergo a stringent screening and vetting process before they are accepted to join Doctor Anywhere.

Your electronic prescription is valid for 18 hours upon completion of your consultation. Should you fail to make a purchase within this period, you will need to re-consult in order to receive the same prescription.

It is normal for your baby to experience any of the following: – Soreness, slight redness, and lump over the injection site (should clear within a few days) – Crying from discomfort – Slight fever for a day or two

Most babies are fit for immunisation, but if your baby is currently having a high fever or has had a previous serious reaction to certain vaccines, please consult a doctor for further advice.

Our home-based vaccinations are available weekdays (9am – 5pm)